Product Questions

Your monthly hosting and support plan includes all the new upgrades and service packs and unlimited email support with guaranteed response time. Support bundles for additional phone/web support is also available.

We look forward to partner with you. We always prefer that the Enterprise level implementation should be done by Certified Magento partners. We work with you and the Dynamics GP partner of the client to deliver the solution that uses the best eCommerce and best ERP solutions available in the market.

Currently X2X-eCommerce does not integrate customer returns on eCommerce website with Dynamics GP. This feature is planned to be included in future versions.

No your eCommerce website run on its own at all times even when there is no data transfer between Dynamics GP and Magento eCommerce based eCommerce site. If the schedulers have been setup properly and running, the data between web store and Dynamics GP still takes place even when no one is logged into Dynamics GP.

With X2X-eCommerce – creating new order from previous order is possible. Once logged on, your customers can see all the orders they have placed in past and they can use any order to create a new order.

Yes if your web store has been setup to integrate with the Shipping Companies through their APIs and if the shipping companies allow estimation of shipping cost (which almost all do), your customer can estimate shipping cost before placing the order.

Depending on the setup, you can:

  • allow the customer to place the order for out-of-stock items; or
  • show out-of-stock items but do not accept any orders; or
  • disable and do not show out-of-stock items on eCommerce site.

X2X uses Magento eCommerce which allows multiple stores from the same database. Currently, X2X do not support multiple stores from the same Dynamics GP Company database. You can setup multiple copies of X2X-eCommerce to link different eCommerce site with different Dynamics GP Company databases. Currently, we are working on allowing multiple eCommerce sites from same database and it is expected to be release in next six months.

One of the powerful features of X2X-eCommerce is the ease with which you can link or unlink an item to a Catalog Category or Sub Category by just click of a button.

An item can be linked and /or unlinked to any one or more categories or sub categories  by checking and /or unchecking  the box in front of every category name under Item Card in Dynamics GP. Items can also be linked to categories or sub categories in bulk through Excel Import and Export feature.

X2X eCommerce uses Magento eCommerce for customer order processing. Magento eCommerce allows customers to checkout by registering to the site or checking out as guest customers.

When a customer checkout as Guest Customer, the order is entered against the Guest Customer ID defined in the X2X setup screen. The actual information about the customer name, address and other information is related to the customer placing the order.

For the customer who want to register themselves as Customer at the time of checkout, X2X-eCommerce system setup allows you to either create them as a customer in GP or use the same Guest Customer ID to populate the order information from eCommerce site.

General Questions

Your monthly hosting and support plan includes all the new upgrades and service packs and unlimited email support with guaranteed response time. Support bundles for additional phone/web support is also available.

We look forward to partner with you. We always prefer that the Enterprise level implementation should be done by Certified Magento partners. We work with you and the Dynamics GP partner of the client to deliver the solution that uses the best eCommerce and best ERP solutions available in the market.

Currently X2X-eCommerce does not integrate customer returns on eCommerce website with Dynamics GP. This feature is planned to be included in future versions.

No your eCommerce website run on its own at all times even when there is no data transfer between Dynamics GP and Magento eCommerce based eCommerce site. If the schedulers have been setup properly and running, the data between web store and Dynamics GP still takes place even when no one is logged into Dynamics GP.

With X2X-eCommerce – creating new order from previous order is possible. Once logged on, your customers can see all the orders they have placed in past and they can use any order to create a new order.

Yes if your web store has been setup to integrate with the Shipping Companies through their APIs and if the shipping companies allow estimation of shipping cost (which almost all do), your customer can estimate shipping cost before placing the order.

Depending on the setup, you can:

  • allow the customer to place the order for out-of-stock items; or
  • show out-of-stock items but do not accept any orders; or
  • disable and do not show out-of-stock items on eCommerce site.

X2X uses Magento eCommerce which allows multiple stores from the same database. Currently, X2X do not support multiple stores from the same Dynamics GP Company database. You can setup multiple copies of X2X-eCommerce to link different eCommerce site with different Dynamics GP Company databases. Currently, we are working on allowing multiple eCommerce sites from same database and it is expected to be release in next six months.

One of the powerful features of X2X-eCommerce is the ease with which you can link or unlink an item to a Catalog Category or Sub Category by just click of a button.

An item can be linked and /or unlinked to any one or more categories or sub categories  by checking and /or unchecking  the box in front of every category name under Item Card in Dynamics GP. Items can also be linked to categories or sub categories in bulk through Excel Import and Export feature.

X2X eCommerce uses Magento eCommerce for customer order processing. Magento eCommerce allows customers to checkout by registering to the site or checking out as guest customers.

When a customer checkout as Guest Customer, the order is entered against the Guest Customer ID defined in the X2X setup screen. The actual information about the customer name, address and other information is related to the customer placing the order.

For the customer who want to register themselves as Customer at the time of checkout, X2X-eCommerce system setup allows you to either create them as a customer in GP or use the same Guest Customer ID to populate the order information from eCommerce site.

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