FAQ

Frequently Asked Questions

Here is a list of all the common questions that people ask. If your have another question, just send us a note

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  • 1. What kind of support plans do you offer?
     

    Your monthly hosting and support plan includes all the new upgrades and service packs and unlimited email support with guaranted response time. Support bundles for additional phone/web support is also available.

  • 2. We areMagento eCommerce partners looking for a solution for our customer using Dynamics GP
     

    We look forward to partner with you. We always prefer that the Enterprise level implementation should be done by Certified Magento partners. We work with you and the Dynamics GP partner of the client to deliver the solution that uses the best eCommerce and best ERP solutions available in the market.

  • 3. Do I have to manually download all the orders?
     

    Your orders will get downloaded at the frequency set in the Scheduler. You can also download the orders in between by clicking on ‘Download Orders’ button, manually.

  • 4. What if I want my site to be fully customized
     

    X2X-eCommerce uses Magento eCommerce as its eCommerce engine. Magento eCommerce has different versions for Small size businesses and for Enterprise businesses. Usually Small size businesses use Magento Community version with Standard Implementation which is included in the standard package offered by X2X-eCommerce. If you choose to create a fully customized eCommerce site, there is a big eco-system of Magento Custom Developers who can create your whole eCommerce store, usually using Magento Enterprise edition. X2X-eCommerce connects with both the Community and Enterprise edition of Magento and will work whether you chose to opt for Standard Implementation from pre-defined templates or decide to go for fully customized site.

  • 5. Does X2X eCommerce handle Customer returns on eCommerce site?
     

    Currrently X2X-eCommerce does not integrate customer returns on eCommerce website with Dynamics GP. This feature is planned to be included in future versions.

  • 6. Is shipping and freight information also transferred with order to Dynamics GP?
     

    X2X-eCommerce allows mapping of Magento web store shipping methods with Dynamics GP shipping methods. When customer places the order they are presented with a screen with available shipping methods based on their profile setup. If enabled, the customer can also find out an estimated amount of freight cost. When a order is entered by the user, the order information downloaded include the Shipping methods in GP and the freight amount charged to the customer.

  • 7. Do I have to have my GP running in order to run my eCommerce site?
     

    No your eCommerce website run on its own at all times even when there is no data transfer between Dynamics GP and Magento eCommerce based eCommerce site. If the schedulers have been setup properly and running, the data between web store and Dynamics GP still takes place even when no one is logged into Dynamics GP.

  • 8. Can my customer use previous order to create a new order ?
     

    with X2X-eCommerce – creating new order from previous order is possible. Once logged on, your customers can see all the orders they have placed in past and they can use any order to create a new order.

  • 9. Can my customer save the Cart and come back later to finish the transaction?
     

    Yes, your customer can save the Cart and come back later to finish the transaction. The time between the two sessions depends on the way the site has been setup.

  • 10. Can my customer estimate shipping cost before placing the order ?
     

    Yes if your web store has been setup to integrate with the Shipping Companies through their APIs and if the shipping companies allow estimation of shipping cost (which almost all do), your customer can estimate shipping cost before placing the order.

  • 11. Can i sell Out-of-stock items?
     

    Depending on the setup, you can:

    • allow the customer to place the order for out-of-stock items; or
    • show out-of-stock items but do not accept any orders; or
    • disable and do not show out-of-stock items on eCommerce site.
  • 12. Can I have multiple stores with X2X-eCommerce ?
     

    X2X uses Magento eCommerce which allows multiple stores from the same database. Currently, X2X do not support multiple stores from the same Dynamics GP Company database. You can setup multiple copies of X2X-eCommerce to link different eCommerce site with different Dynamics GP Company databases. Currently, we are working on allowing multiple eCommerce sites from same database and it is expected to be release in next six months.

  • 13. How easy is it to link or unlink an item to a Catalog Category
     

    One of the powerful features of X2X-eCommerce is the ease with which you can link or unlink an item to a Catalog Category or Sub Category by just click of a button.

    An item can be linked and /or unlinked to any one or more categories or sub categories  by checking and /or unchecking  the box in front of every category name under Item Card in Dynamics GP. Items can also be linked to categories or sub categories in bulk through Excel Import and Export feature.

  • 14. Do you allow Guest checkout and if so how do you handle Guest Customer checkout in GP
     

    X2X eCommerce uses Magento eCommerce for customer order processing. Magento eCommerce allows customers to checkout by registering to the site or checking out as guest customers.

    When a customer checkout as Guest Customer, the order is entered against the Guest Customer ID defined in the X2X setup screen. The actual information about the customer name, address and other information is related to the customer placing the order.

    For the customer who want to register themselves as Customer at the time of checkout, X2X-eCommerce system setup allows you to either create them as a customer in GP or use the same Guest Customer ID to populate the order information from eCommerce site.

  • 15. Can I have a different price for those B2C customers who register and those who place order as Guest Customers
     

    Yes, you can map any type of customer to any price level in Dynamics GP. Mapping both the Registered Customers and Guest Customers to same price level in Dynamics GP will offer them same price. If the intention is to offer different prices to those who register v/s those who do not, you can map the two Customer Groups in Magento eCommerce to different price levels in Dynamics GP.

  • 16. How multiple pack sizes are handled in eCommerce
     

    On a web store, every item with different parameters requires a SKU ID even when these items are not being sold and are used as a part of a Configurable product with multiple dimensions. For example, a shirt with 4 colors and 5 sizes requires 20 SKUs but they are usually shown as one item on the eCommerce site with the various color and size options.

    X2X eCommerce create one SKU for every pack size of the same item. For example, if an item is sold in Each, Dozens and Cases and the price of each pack size is defined in Standard Pricing in Dynamics GP, X2X-eCommerce will create three SKUs for the same item in eCommerce item list.

  • 17. Do you handle Matrix Items (like Color, Style, Size)
     

    X2X-eCommerce uses the Configurable Product feature in Magento eCommerce to setup multi dimensional products. Six Categories fields in Dynamics GP Item Card Options page are used to link the eCommerce item attributes

  • 18. How secure is credit card charging on the X2X-eCommerce webstore
     

    X2X-eCommerce uses Magento eCommerce as its web store application. Magento integrates with PayPal and Authorize.net out of box. There are extension developed by Magento Developers to interface almost all the major gateways. Since the credit card charging process is handled by these gateways which are PADSS  certified, the credit card charging process is very secure.

  • 19. Is there any option to link the webstore to in store Point of Sales
     

    Yes, there are many products developed by the Magento developers which link Magento database with their Point of Sales system. The transactions entered at POS checkout are updated in Magento Database. Talk to us if you want POS Integraion.

  • 20. What if my customer is not using Chrome or Internet Explorer as their browser
     

    All the themes offered by X2X-eCommerce are Responsive Themes. This means that your eCommerce site will adjust its layout depending on the device and the browser being used by your customer allowing your customer to browse your items and place the order using Desktop, Laptop, Smart Phone or Ipad.

  • 21. Can my customer make a purchase from my webstore using Ipad, Smart phone or any other device ?
     

    All the themes offered by X2X-eCommerce are Responsive Themes. This means that your eCommerce site will adjust its layout depending on the device and the browser being used by your customer allowing your customer to browse your items and place the order using Desktop, Laptop, Smart Phone or Ipad.

  • 22. I want to embedd videos and external contents on webstore
     

    X2X eCommerce is a comprehensive Omni Channel Solution that leverages the power of Magento eCommerce and Microsoft Dynamics GP, both market leaders in their respective fields. X2X eCommerce is the ideal mix of function, affordability and power of both programs.

    X2X eCommerce take your business to new heights by connecting your retail store to the online world. For wholesalers and manufacturers, X2X empowers to your customer to browse through your product catalog and conveniently place the order at any time from any where using any device.

  • 23. I have Customer specific prices in GP, how it will work in eCommerce ?
     

    In order to use Customer specific pricing in Dynamics GP, you have to assign the Price Level to the Customer in Customer Card window of Dynamics GP. This information is automatically transferred to eCommerce site and next time when the customer will place the order for any item, the system will show them their specific price. You do not need to do anything extra to make that happen.

  • 24. What if I want to show same product on multiple web pages
     

    It is as easy to add or take off an item from any Catalog page as 1-2-3. Go to Item Card in Dynamics GP and on the eCommerce page, Check or Uncheck the category on which you want to link or un-link this item and it is done.

  • 25. How do I cross and upsell products
     

    X2X eCommerce is a comprehensive Omni Channel Solution that leverages the power of Magento eCommerce and Microsoft Dynamics GP, both market leaders in their respective fields. X2X eCommerce is the ideal mix of function, affordability and power of both programs.

    X2X eCommerce take your business to new heights by connecting your retail store to the online world. For wholesalers and manufacturers, X2X empowers to your customer to browse through your product catalog and conveniently place the order at any time from any where using any device.

  • 26. Which Payment Gateway do you support?
     

    X2X-eCommerce uses Magento eCommerce as its web store application. Magento integrates with PayPal and Authorize.net out of box. There are extension developed by Magento Developers to interface almost all the major gateways.

  • 27. What if we want to use a regional shipping service of payment gateway?
     

    X2X-eCommerce uses Magento eCommerce as its web store application. Magento integrates with UPS, USPS, FedEx and DHL out of the box. There are extension developed by Magento Developers to interface almost all the major shipping companies. if you are dealing with a shipping service with a significant presence, chances are that add or extensions for that service will be available in the Magento market place.

  • 28. What Shipping methods do your support?
     

    X2X-eCommerce uses Magento eCommerce as its web store application. Magento integrates with UPS, USPS, FedEx and DHL out of the box. There are extension developed by Magento Developers to interface almost all the major shipping companies. if you are dealing with a shipping service with a significant presence, chances are that add or extensions for that service will be available in the Magento market place.

  • 29. We are Dynamics GP partners looking for an eCommerce solution for our Client
     

    We look forward to partner with you. We always prefer that the Dynamics GP partner for the companies looking for our solution is involved in the whole process. Please feel free to reach us for a long term mutually beneficial partnership between our two companies.

  • 30. We already have a Dynamics GP partner. How it will work out?
     

    We always prefer to work with your Dynamics GP partner. Getting your GP partner involved make things easy for you and for us since they know your GP system inside out. Please feel free to connect us with your Dynamics GP Partner for they add a significant value to your business.

  • 31. How much time it takes to go live with X2X-eCommerce
     

    The process and the implementation time varies depending on whether you want to opt for Standard Implementation or Custom, Enterprise level implementation.

    Standard Implementation uses  pre-defined templates and making some modification, putting your logo, design and images, setup the shipping and payment methods that you use. Usually, it takes a 4-8 weeks for Standard Implementation.

    Custom Implementation takes longer time mainly because the site is developed from scratch by the Professional Designers and Developers. It take anywhere from 1-6 months for a custom site implementation.

  • 32. Can I do partial shipment for web orders ?
     

    Yes, X2X-Commerce is capable of handling multiple shipments for the same order.

  • 33. What if we dont like the default templates offered by you?
     

    The templates offered by X2X-eCommerce covers the requirements of almost all the industries and are in line with the current trend in the industry. If, however, you do not like the assortment of templates offered, we will work with you to help you choose from thousands of templates available in the market. If, say, you do not like any of the thousands of templates available in the market , we will connect you to Magento Designers who can developer your site right from scratch.

  • 34. What if we want to use our designers and site developers?
     

    By all means. We are here to facilitate the quick implementation of your eCommerce site so that you can start making money as quickly as you can. If you already have a team of Magento Designers and developers, you should take the advantage of their knowledge and skill level. We will work with them and with your GP Partner to take care of the connectivity of your site with Dynamics GP.

  • 35. How big is the Magento eco system
     

    Being one of the market leaders in eCommerce domain, Magento has an eco system of thousands of developers and implementors who have developed add on and solutions and have experience of implementing all possible type of eCommerce sites.

  • 36. What if I want to move from Standard site to a custom site?
     

    We knew that you will. Standard sites are usually for Smaller or Mid Sized companies and for those companies who are venturing into eCommerce arena. Once your eCommerce site is up and running and is generating business for you, it may be the time to get a custom site. There will be no change in the X2X-eCommerce program for it  works as good with Enterprise version as it works with the Community version. If you require any custom changes in the X2X-eCommerce solution, please ask us for a quote.

  • 37. What happens when a new Social Media or other tools is introduced?
     

    This is where the power of X2X-eCommerce become very evident for everyone to see. Since Magento market is huge with multiple hundred of thousands sites, the development community are fairly quick in releasing add on or extensions for the new technology.

    In comparison, the products developed on ERP data structure and have a few hundred sites, usually require a lead time of about six months to release the version compatible with the new technology and often at a cost of thousands of dollars.

  • 38. What tools do I have available for Social Media Marketing?
     

    X2X eCommerce is a comprehensive Omni Channel Solution that leverages the power of Magento eCommerce and Microsoft Dynamics GP, both market leaders in their respective fields. X2X eCommerce is the ideal mix of function, affordability and power of both programs.

    X2X eCommerce take your business to new heights by connecting your retail store to the online world. For wholesalers and manufacturers, X2X empowers to your customer to browse through your product catalog and conveniently place the order at any time from any where using any device.

  • 39. Is X2X eCommerce suitable for Small/Mid size Businesses or Enterprise level Businesses?
     

    Most of the eCommerce solution for Dynamics GP are best suited for either Small or Medium size organization or they are Enterprise level solution best suited for big size organizations. The result is that when you grow, your solution is not able to grow with you.

    X2X-eCommerce uses Magento eCommerce which is available in Community, Enterprise and Enterprise Plus version each of them serving a different market segment. Since X2X-eCommerce interface with all versions of Magento eCommerce, it is suitable for both Small and Medium size businesses for for Enterprise level businesses.

  • 40. Does X2X eCommerce support B2B or B2C Sites?
     

    X2X-eCommerce has both B2B and B2C versions available in the same package.

  • 41. What is unique about X2X-eCommerce
     

    X2X eCommerce is a comprehensive Omni Channel Solution that leverages the power of Magento eCommerce and Microsoft Dynamics GP, both market leaders in their respective fields. X2X eCommerce is the ideal mix of function, affordability and power of both programs. X2X eCommerce take your business to new heights by connecting your retail store to the online world. For wholesalers and manufacturers, X2X empowers to your customer to browse through your product catalog and conveniently place the order at any time from any where using any device.