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Frequently Asked Questions

Placing Orders

Yes, you can setup configurable products and link multiple SKU with different attribute under it. When the customer places an order for the product with certain attribute, the order automatically add the SKU with the attributes selected by the customer.

The price level that you have setup in Dynamics GP is integrated with the price level on the web-store to ensure that your B2B customer get their specific prices after they login with their user credentials.

The price level assigned to customers in Dynamics GP is integrated with the price levels on web-store including the quantity break information. This ensures that your customer get the special pricing they are entitled to.

The price level assigned to customers in Dynamics GP is integrated with the price levels on web-store including the quantity break information. This ensures that your customer get the special pricing they are entitled to.

Yes, your customers can copy a previous order and place an order as is or after changing the items and quantities, if required.

Yes, your customer can save the Cart and come back later to finish the transaction. The time between the two sessions depends on the way the site has been setup.

Yes, your webstore will be linked with the shipping companies that you deal with to get estimate from multiple shipping companies (like FedEx, UPS, DHL etc.) for their various services (Ground, Next Day, Expedited etc.).

Depending on the setup, you can sell the out of stock items without customer knowing that these items are not in stock. You can also accept orders on customer knowing that the products are not in stock and agree to still place an order.

Downloading Orders

You set up the frequency of order download. You can also manually download orders at any time in between.

No, no user needs to be logged on for the order download. Orders will be downloaded on the frequency set by you irrespective of who is logged into GP or not.

You can use any Order ID in Dynamics GP or create your own new ID for web orders. The order received from web store will pick the new order number from the next number in the Order ID setup in SOP setup.

Yes, you can define the batch number in which the orders will be automatically saved. You can also change the batch if you are downloading the orders manually.

It is possible to add a date suffix to the batch number which will create a new batch for every day with the same name plus the date to save your web orders.

Your WMS system or the third-party shipping company will pick up the orders from the web store for shipment. After the shipment the shipment information will be updated and downloaded in Dynamics GP.

Your WMS/ third party shipping company can send the Warehouse information and the order will be created in Dynamics GP with shipment from the same site.

If you are shipping yourself, the tracking information you enter is updated on the web order for customer to know that the shipment has been made. When the order is shipped by WMS or third-party shipping company, the information is updated on the web-store and is downloaded in Dynamics GP.

If you are shipping yourself, you can select the lot or serial number that you are shipping. IF the shipment is being made from WMS or third-party shipment company, we can capture the lot / serial numbers and use them at the time of creating orders in Dynamics GP.

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Email: info@x2x-ecommerce.com
Phone: 1-877-729-2927

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